Privacy notice

[DRAFT — this notice must be reviewed and approved by the company's solicitor and data-protection adviser before launch.]

Crown Resolution Group Ltd processes personal data to manage and recover assigned or purchased accounts. This notice explains what we hold, why we hold it, and your rights.

What we hold

Identity and contact details, account and balance information provided by the original creditor or portfolio seller, records of payments and correspondence, and records of your use of our secure portal.

Why we hold it

We process this data to service and recover the account, on the lawful bases of legitimate interests and, where applicable, the performance of a contract and compliance with legal obligations.

Your rights

You may request access to your data, correction of inaccurate data, deletion, restriction of processing, or object to processing. You may complain to the Information Commissioner's Office (ico.org.uk).

Contact

Crown Resolution Group Ltd, Peter House, Oxford Street, Manchester M1 5AN. Email: support@crownresolutiongroup.com