Respect · Resolve · Recover
Professional debt resolution, handled with dignity.
Crown Resolution Group is a UK debt-resolution company. If we have contacted you about an account, our secure portal lets you view the details, see the supporting documents and resolve the account — clearly, privately and at your own pace.
FCA Regulated
Consumer credit collection
ICO Registered
UK GDPR compliant
UK Registered Company
Company No. 16482913
256-bit Encryption
Secure verified portal
Who we are
A regulated UK debt-resolution specialist
Crown Resolution Group works with banks, lenders and businesses across the United Kingdom to manage and resolve outstanding accounts. When an account is assigned to us, we become your single point of contact — and our job is to help you resolve it fairly, not to pressure you.
We operate strictly within the Financial Conduct Authority's rules on consumer credit collection and the UK GDPR. Every account we manage is individually verified before we make contact, every communication is recorded, and every customer has the right to query or dispute their account at any time — doing so pauses all collection activity while we investigate.
More about how we work →Fair · Lawful · Accountable
What we do
Resolution, not pressure
Account recovery, done lawfully
We manage accounts assigned by original creditors. Before any contact, every account passes a validation and compliance review — identity, balance, documentation and limitation status are all checked.
A secure private portal
No doorstep visits, no cold calls. You verify your identity with a one-time passcode, then see your balance, payment history and the documents that support the account — nothing is ever shown before verification.
Fair, realistic resolution
Pay in full or in parts by bank transfer, query anything you don’t recognise, or tell us about financial difficulty. Vulnerable customers are handled by specialists, and free debt advice is always signposted.
Received a letter or email from us?
Resolving your account takes four steps
Find your reference
Your unique customer reference (CRG-…) is on our letter or email to you.
Verify securely
Enter your email and reference; we send a one-time passcode. We never show details before verification.
Review everything
See your balance, full payment history and the documents that support the account.
Resolve your way
Pay in full or in parts by bank transfer — or query the account, which pauses collection immediately.
Our commitments
What you can expect from us
- We will always identify ourselves and the original creditor clearly.
- We will never disclose your account to anyone but you.
- We will never use threatening or misleading language.
- Raising a query or dispute pauses collection while we investigate.
- If you are in financial difficulty, we will give you reasonable time and signpost free, independent debt advice.
- Every action on your account is recorded and auditable.
“Every account belongs to a person. We resolve accounts by treating people properly.”
Questions about a letter or email you received?
Our team responds to every enquiry — no call centres, no queues.